Importante Multinacional del Sector IT The Account Delivery Executive responsabilities are:

- Develop and nurtures senior mgmt relationships with the customer
- Own customer operational relationship: develops & nurtures to excellent customer satisfaction
- Understand customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
- Develop strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics& reporting, escalation management &communication plan
- Own cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
- Ability to effectively and proactively manage risk for medium to high risk projects
- Lead cross functional team

Detalles de la oferta
Requisitos mínimos
  • Residir en Barcelona
  • Graduado Escolar
  • 1 Año de experiencia
  • - University Degree or equivalent combination of education and experience.
    - +20 years relevant business experience
    - Multi cultural and x-country experience desired
    - ITIL/ITSM experience
    - Project Management skills
    - Fluent English, Spanish and Catalan
    - IT Infrastructure knowledge
    - Ability to build & manage strong customer relationship at the senior level
    - Strong influence & negotiation skill
    - Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
    - Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
    - Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
    - Applies appropriate knowledge and methods to resolve complex business issues
    - Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective
Requisitos deseados
  • - University Degree or equivalent combination of education and experience.
    - +20 years relevant business experience
    - Multi cultural and x-country experience desired
    - ITIL/ITSM experience
    - Project Management skills
    - Fluent English, Spanish and Catalan
    - IT Infrastructure knowledge
    - Ability to build & manage strong customer relationship at the senior level
    - Strong influence & negotiation skill
    - Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
    - Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
    - Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
    - Applies appropriate knowledge and methods to resolve complex business issues
    - Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective
Condiciones
  • Salario: A negociar
  • Contrato: Indefinido
  • Duración: Indefinido
  • Jornada: Completa